PRIVACY POLICY

This privacy policy is for the website www.stanleyhillflowers.co.uk. This document outlines the responsibilities and rights of the individuals who choose to use it.

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This policy sets out different areas where user privacy is concerned and outlines the obligations, rights & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

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Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

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The website

The website www.stanleyhillflowers.co.uk and its owner takes a proactive approach to user privacy and ensures necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

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The information contained in this website is for general information and for the purpose of informing customers about their purchase process in undertaking services from Stanley Hill Flowers. The information is provided by Stanley Hill Flowers and we endeavour to keep all information up to date and correct. However, we reserve the right to revoke information upon our discretion. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability regarding the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

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Contact and communication

Users contacting www.stanleyhillflowers.co.uk and/or its owner do so at their own discretion. Any personal information provided through contact form submissions or direct contact made to Stanley Hill Flowers via telephone, email, social media or any other communication method will remain secure within the application used by Stanley Hill Flowers to process that information. For example, by emailing Stanley Hill Flowers your email address and any information you provide on that email communication will be stored by Stanley Hill Flowers, using the secure email service provider. You will also, by making this communication with Stanley Hill Flowers, agree to Stanley Hill Flowers make contact with you directly for the purposes outlined in your initial communication. Stanley Hill Flowers will not add you to a mailing list, or pass your information onto a third party as a result of this communication. You will also not be contacted directly by Stanley Hill Flowers regarding matters outside of the initial subject area unless deemed by Stanley Hill Flowers as an area of immediate interest relating to the benefit of yourself or your business. After three years of continued non-contact, your personal information will be deleted. Every effort has been made to ensure a safe and secure form to email submission process, including using reputable secure services, hosting and password security regarding access to the information provided. 

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This is by no means an entire list of your user rights in regard to receiving email marketing material. If you would like to find our more about your communication rights, please visit www.ico.org.uk. 

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If you would like to remove your information after having contacted Stanley Hill Flowers in this way, please contact us directly on gill@stanleyhillflowers.co.uk and your information will be removed within 30 days honouring the right to be forgotten under the GDPR.

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Processing payments

We use SquareUp to process payments.

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If you are an EU resident, under the GDPR (the new General Data Protection Regulation standardising EU data privacy and protection laws that came into effect on May 25th, 2018), you are entitled to make a data request from us.

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Please take a look at Square’s GDPR FAQs for information on GDPR and how it may apply to you.

Businesses that use Square are classified as data controllers of their customers’ data under GDPR. If you have queries about the personal data that we hold about you, please ask us to supply you with the information you need.

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Under the GDPR, EU-resident individuals are entitled (subject to certain limits) to request the following from businesses who manage their personal data:

• If they hold any personal data about you and if yes, what information about you is being held;

• to have any inaccuracies in the data corrected;

• to have information erased;

• To object to direct marketing or to processing of their personal data;

• to restrict the processing of their information, including automated decision-making (i.e., a decision made solely by automated means without any human intervention) or profiling (i.e., automated processing of personal data to evaluate certain things about an individual); and

• data portability (to have data provided in a machine readable and interoperable form to the individual requesting it or to have data sent to a third party at an individual’s request).

 

The Information Commissioner’s Office is the UK’s independent authority which oversees the data privacy rights of individuals. You can visit the Information Commissioner’s Office website to find helpful information about your data protection rights.

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Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

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Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

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This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

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Shortened links in social media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (web addresses).

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Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

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Tracking information and analytics

This website uses tracking information and analytical software to review performance and assist in improving both the website and the marketing activity used to attract people to this website. This information does not carry personal details or information which could render an individual identifiable. This information is used to profile data such as the location website traffic is coming from or the pages that are most well used within the website. This information is gathered on this website by the use of cookies. When visiting this website you have the option to restrict the use of cookies for the duration of your visit by choosing to not opt into the pop up option at the top of the screen. Please be aware, this may cause some elements of the site to be restricted in functionality. 

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Access request

If you have made contact with Stanley Hill Flowers or believe that Stanley Hill Flowers retains your data you have the right to the following:

- The right to be informed on the data held.

- The right of access to information held.

- The right to erasure of data held on you. 

- The right to restrict processing of your data.

- The right to data portability.

- The right to object.

- The right not to be subject to automated decision making including profiling of identifiable data. 

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If you would like any more information on your data rights, or you think this website is in breach of your data rights you can contact www.ico.org.uk. 

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About Stanley Hill Flowers

Stanley Hill Flowers is a sole trader business owned and managed by Gill Badger. The registered business address is The Lodge, Stanley Pontlarge, Cheltenham, GL54 5HE.